maintenance

& repairs

your responsibilities

It is your direct responsibility to:

  • change the lightbulbs in your home

  • report any damage or faults to your Client Housing Worker

  • repair any damage you, other occupants of the house, or your visitors have caused

  • maintain the cleanliness of your home; this includes lawn and garden maintenance 

please do not attempt to repair something yourself that should be done by a licenced contractor

our responsibilities

As the property managers, it is our responsibility to work with owners to ensure your property is keep  in good condition, fit to live in and is in a good state of repair.

Most repairs falls into one of two categories: general/routine or an emergency.  

general/routine

You should notify your Client Housing Worker and provide details of any general repairs that are needed.  The Client Housing worker will work with you and the owner to organise a contractor to make repairs where required.  

lodge an online repair request 

emergency repairs

Emergency repairs may include but are not limited to:

  • loss of electricity 

  • loss of gas or water supply 

  • a fault to the stove, oven, or hot water system

  • if you cannot secure your home

  • a fault or damage that could injure a person or damage the property,

  • a fault to the staircase or lift that means you cannot access your home

  • a burst water service or a serious water service leak

  • a blocked or broken lavatory system or fittings

  • a serious roof leak​

  • a dangerous electrical fault

  • flooding or serious flood damage

  • serious storm, fire or impact damage​

during work hours 

If you need an emergency repair at your home, please call your Client Housing Worker immediately

 

after work hours

If you need an emergency repair at your home after hours please contact the appropriate after hours contractor:

 

 

 

 

 

 

 

 

If you are responsible for the damage, the cost of repairs is your responsibility

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A representative will assist you and determine if someone needs to attend your property.

no power or tripping electrical fault

no power or tripping electrical fault

After hours callout fees attract a premium cost.  

smoke alarm or fire panel bleeping (no fire)

CALL CREATIVE FIRE  1300 190 910

A representative will assist you and determine if someone needs to attend your property.

waterpipe burst / block toilet 

CALL       All Districts Plumbing         OR               Waller Plumbing

                           0439 886 909                                                0429 420 889

A representative will assist you and determine if someone needs to attend your property.

no water

CALL:  Queensland Urban Utilities Faults & Emergencies 132364

An Urban Utilities representative will assist you.

unable to lock or unlock door

CALL    Homewatch Security Services     or      Blacks Locksmiths

                              0433 464 894                                                    0432 763 206

A representative will assist you and determine if someone needs to attend your property.

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no power or tripping electrical fault

​first steps

  • check all appliances and the Fuse Box 

  • check with energex for power outages 

CALL:   R&A Somerville        Cosgrove Electrical      Industrecom Electrical

                 0417 004 852                 0411 809 579                     0405 577 278

If you cannot contact an out of hours contract you can ring the Mangrove Housing emergency mobile on 0423 001 959

 

The emergency contact is not monitored during business hours.  During business hours contact your Client Housing Worker. 

 

You should only call the emergency contact if you have been unable to contact the out of hours’ contractors listed above.

 

All emergency calls will go directly to a message bank and action will only be taken if your contact is in relation to an emergency.  Non-emergency calls should be directed to your Client Housing Worker during normal business hours.