report any damage or faults to your Client Housing Worker
repair any damage you, other occupantsof the house, or your visitors have caused
maintain the cleanliness of your home; this includes lawn and garden maintenance
please do not attempt to repair something yourself that should be done by a licenced contractor
As the property managers, it is our responsibility to work with owners to ensure your property is keep in good condition, fit to live in and is in a good state of repair.
Most repairs falls into one of two categories: general/routine or an emergency.
You should notify your Client Housing Worker and provide details of any general repairs that are needed. The Client Housing worker will work with you and the owner to organise a contractor to make repairs where required.
If you cannot contact an out of hours contract you can ring the Mangrove Housing emergency mobile on 0423 001 959
The emergency contact is not monitored during business hours. During business hours contact your Client Housing Worker.
You should only call the emergency contact if you have been unable to contact the out of hours’ contractors listed above.
All emergency calls will go directly to a message bank and action will only be taken if your contact is in relation to an emergency. Non-emergency calls should be directed to your Client Housing Worker during normal business hours.